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We aim to dispatch all products (without
printing) within 1-3 working days (condition to stock
availability). Orders including printing may take up to 7-10
days (after artwork approval). If you have a specific
delivery requirement please check product lead times with
our sales team at sales@vividads.com.au or call directly on
1300721614.
TNT road express is our standard
delivery. TNT's standard service is "road express". Extra cost applies for overnight service.
Clients are allowed to get their goods
picked up at their cost.
Vivid Ads reserves the right to make the
final decision on any applicable delivery cost.
Damaged Items:
On rare occasions where products have
been damaged in transit, please inform our sales team
immediately in writing. If on receipt you suspect the
items have been damaged in transit please sign ‘DAMAGED’
on the carrier’s delivery note. You will then have 3
working days to inform us in writing (after receipt of
goods). All damaged goods must be returned and pre-paid
for delivery.
• Hardware (units) are ONLY covered under a
warranty.
• Printed banners, graphics, pvc panels
etc are NOT covered under any
warranty.
*All our goods are for indoor use only*
Order Cancellation:
We strictly adhere to the following
cancellation policy:
• If you cancel your order BEFORE it has been shipped,
you will be assessed a 50% cancellation fee before
credit is issued. 50% cancellation fee applies once the
order has been placed.
• If you cancel your order AFTER it has been shipped,
the cancellation will have to be treated as a Return
with all applicable fees and 75% cancellation fees.
• Orders which are REFUSED AT DELIVERY will be assessed
all of the applicable fees listed above - including
restocking, cancellation and other applicable fees.
Returns Policy:
Items cannot be returned unless
damaged or faulty. If you receive faulty goods, you will
then have 3 working days to inform us in writing (after
receipt of goods). We reserve the right to refuse any
returns of any standard stock items unless the items are
damaged or faulty. Damaged or faulty items will be
replaced (customers pays for return of item/s and for
replacement shipment). This does not apply to goods
manufactured to customer’s specifications such as
folding display panels etc. All refunds will be made by
bank transfer only.
All our goods are un-branded to keep your
re-sale rolling!
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